Returns & Exchanges
At Gravity Fitness Equipment, we stand behind the durability of our gear; if you are not completely satisfied with your purchase, you can return your items within 30 days of delivery. All returned products must be in their original packaging and in new, unused condition to qualify for a full refund.
Initiate Your Request
Log into your account portal and select the specific order to generate a Return Merchandise Authorization (RMA) number.
Pack Your Gear
Securely pack the equipment in its original box, ensuring all components, manuals, and hardware are included to avoid restocking fees.
Ship It Back
Affix the prepaid shipping label provided in your email and drop the package off at any authorized courier location.
Inspection and Refund
Once our warehouse team verifies the condition of the equipment, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing